Feel free to contact us using the form below, email us at support@brixden.com, or call us directly at (661) 517-4440. We're here to help!
We're here to assist with order inquiries, payments, product details, sizing information, and policy questions. Our support team reviews all messages carefully and responds in the order they are received during customer service hours.
To help us provide accurate assistance, please include the relevant details listed below before submitting your request. Providing complete information allows us to verify your order and address your inquiry.
If your question relates to an existing order, please have your order number and the email used at checkout available when contacting us.
Before You Contact Us
| Topic | What We Can Do | What You Can Send Us |
|---|---|---|
| Order Support | Order status clarification and account assistance | Order number and email used at checkout |
| Payments & Checkout | Payment questions and confirmation support | Order number and screenshot of any error |
| Products & Sizing | Fit, material, and care information | Product name or link and sizing question |
| Policies | Clarification of store policies | Policy name and order number (if relevant) |
Contact Support
Email: support@brixden.com
Phone: +1 (661) 517-4440
Contact Form: Available via the Contact Us page
Customer Service Hours:
Monday to Saturday: 06:00 AM – 06:00 PM (EST)
Business Information
Brixden is owned and operated by OD ECOM INC., a company based in Canada.
Registration Number: 793095621BC0001
Address:
59 Lake Place, Nanaimo, BC V9T 5M9, Canada